Privacy Policy for dei-dx.com
1. Introduction
At dei-dx.com (“we”, “our”, “us”), we recognize and deeply respect the privacy and data protection rights of our users, clients, and visitors. We are committed to handling your personal data with the highest standards of security, transparency, and accountability. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with our website and services. Our practices are designed to comply with all applicable data protection regulations, including the European Union’s General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
2. Scope of the Policy and Data Controller Role
This Privacy Policy applies to all personal data processed through the website dei-dx.com, our platforms, applications, or any other mode of digital communication with us. We act as the data controller regarding the processing of your personal data. As the data controller, we determine the purposes and means of processing your information. If you have questions about this policy or wish to exercise your rights as described herein, please contact us at [email protected].
3. Categories of Data Processed
We process personal data in accordance with the principles of data minimization and purpose limitation. The types of information we process include, but are not limited to, the following:
a) Usage Data
We collect data regarding how you interact with our website, including your IP address, browser type and version, pages visited, time and date of access, referring URL, geographic location, and session duration. This information helps us maintain website functionality, analyze trends, and improve user experience.
b) Account Data
When you create an account or engage with our services, we may collect your full name, postal address, email address, and telephone number, which facilitate tailored and lawful service provision.
c) Profile Data
We gather information related to your preferences, purchase history, user behavior, and engagement with our content and offerings. This personalizes your experience and supports service customization.
d) Communication Data
When you contact us via any method—including support tickets, web forms, live chat, or email—we collect your contact information and records of the communication to respond effectively.
e) Technical Data
We gather technical parameters related to your device and connection, such as hardware model, operating system, IP address, system configuration, language settings, and browser specifications.
f) Transaction Data
To process orders and fulfill agreements, we may collect data related to transactions, such as payment details (processed via compliant third-party processors), billing and shipping information, and order history.
g) Preference Data
You may provide consent for marketing communications or specify interests in particular products or services. We record your marketing preferences and product interests to comply with consent-based processing rules.
4. Legal Bases for Processing
We process your personal data under the following legal grounds, as permitted by applicable data protection regulations:
– Performance of a Contract: Processing required to fulfill our contractual obligations to you or to take steps at your request before entering into a contract.
– Legitimate Interests: Processing necessary for our legitimate interests, such as improving our website functionality or ensuring network security, provided these interests are not overridden by your privacy rights.
– Consent: Where we rely on your explicit consent, such as for sending marketing communications, we seek opt-in consent and provide you with withdrawal options.
– Legal Obligation: Processing required to comply with a legal or regulatory obligation.
5. Your Rights
Subject to applicable laws and verification of your identity, you have the following rights regarding your personal data:
– Right of Access: You may request access to personal data we hold about you.
– Right to Rectification: You may request correction of inaccurate or incomplete data.
– Right to Erasure: You may request the deletion of your data under certain circumstances, such as when it’s no longer needed for the purposes for which it was collected.
– Right to Restriction: You may request restriction of processing in specific scenarios.
– Right to Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format and transfer it to another controller.
– Right to Object: You may object to our use of your data when processed under legitimate interests or for marketing purposes.
– Right to Withdraw Consent: Where you have consented to processing, you can withdraw that consent at any time.
To exercise any of your rights, please contact us at [email protected].
6. Security Measures
We implement robust technical and organizational safeguards designed to protect your personal data against unauthorized access, loss, or disclosure. These measures include, but are not limited to:
– Encryption of data in transit and at rest
– Access controls based on role-based permissions
– Regular system and database backups
– Secure development lifecycle protocols
– Staff training on data protection and confidentiality obligations
7. International Transfers
Your personal data may be transferred to and maintained on servers located outside of your jurisdiction. When such transfers occur, we take all necessary steps to ensure adequate protective measures, including implementing Standard Contractual Clauses (SCCs) approved by the European Commission or other lawful mechanisms, and ensuring compliance with the applicable regional requirements.
8. Data Retention
We retain your personal data only for as long as reasonably necessary for the purposes outlined in this Privacy Policy or as required by applicable legal, regulatory, or contractual obligations. Specifically:
– Account Data: Retained while your account is active and up to seven years thereafter for legal compliance and recordkeeping.
– Usage Data: Retained for 12-24 months to support security and analytical purposes.
– Communication Data: Retained for five years from resolution of a communication.
– Transaction Data: Retained for a minimum of seven years in accordance with tax and accounting laws.
– Preference Data: Retained until consent is withdrawn or no longer relevant.
9. Cookie Policy
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognize you and remember your preferences.
Types of cookies used:
– Essential Cookies: Required for the website to function properly. These cannot be disabled.
– Functional Cookies: Enable enhanced functionality, such as remembering preferences.
– Analytics Cookies: Collect aggregated data on site usage to help us improve performance.
– Performance Cookies: Monitor user interaction and technical issues to optimize service delivery.
10. Cookie Management and Compliance
In compliance with GDPR and CCPA, you can manage your cookie preferences through our cookie consent management platform available on our website. You can choose which categories of cookies you accept beyond those strictly necessary. Additionally, browser settings can be adjusted to refuse cookies or alert you when one is being placed.
Under the CCPA, California residents may also opt out of the “sale” of personal data. While dei-dx.com does not sell personal information in the conventional sense, we provide all users with a mechanism to manage data sharing preferences in a compliant manner.
11. Special Protections for Children
Our services are not directed toward children under the age of 13, and we do not knowingly collect personal data from anyone in this age group. If you are a parent or guardian and believe your child has provided us with personal data, please contact us at [email protected]. Upon verification, we will take immediate action to delete the information.
12. Policy Updates and Notifications
We may update this Privacy Policy to reflect changes in law, technology, or our business practices. We will make reasonable efforts to notify users of any material changes, including by posting an updated version on our website and revising the Policy accordingly.
13. Contact
If you have questions about this Privacy Policy, your rights under data protection laws, or would like to file a privacy-related complaint or request, please contact us at:
Email: [email protected]
Website: https://dei-dx.com
We are firmly committed to ensuring the responsible and lawful handling of your personal data. Should you have any concerns about how your data is used, please contact us promptly—we are here to assist and protect your rights.